To effect change, you must do something differently.
It starts with you. Do it right, and you’ll enjoy a snowball effect that helps your team, direct reports and even family members implement change.
While many books have covered organizational change, business school professors Chip and Dan Heath cover the patterns all successful change efforts have in common in Switch: How to Change Things When Change Is Hard (2010).
The Heaths avoid looking at the history of failed changes. Instead, they share stories of spectacular changes that worked because execution built upon prior achievements.
In researching significant social, educational, governmental, marital and organizational changes, the professors came up with a framework that anyone can apply in real-world business situations.
In many ways, the first small steps you take to change your behavior are the most important. Once you initiate change, it seems to feed on itself, as two psychological triggers are at work:
The Snowball Effect
Such changes aren’t the result of “small wins.” Rather, they are automatic forces that kick in as time passes. It’s therefore essential to start as soon as possible and take advantage of the momentum.
While inertia and the status quo may exert an irresistible pull, at this point you need to muster the courage and just do it. Just get it started. Your first attempt doesn’t have to be perfect or complete. At some point, inertia will shift from resisting change to supporting it, and small changes will snowball into big changes.
Recognize up front that it’s human nature to focus on the negative. As you review the behavior you wish to change, it’s only natural to think of what’s not working. When competing for brain space, bad thoughts easily beat out good ones.
In an exhaustive study of 558 words that represent emotions, 62 percent were negative versus 38 percent positive. When we learn something bad about someone, we pay closer attention to it and remember it longer. The negative receives greater weight when we assess a person.
In another analysis, researchers examined 17 studies concerning how people explained events in their lives. Across all domains – work, politics, sports, personal – people were more likely to spontaneously bring up negative events versus positive ones.
The Problem with Problems
Focus on what’s broken, and you’ll come up with a long list of things that need to be fixed. In reality, you can’t always fix everything. Sometimes there’s simply no time, budget or realistic deadline for a major overhaul.
Some things may never be completely fixed, and you’ll have to tolerate them – but this doesn’t exclude picking one key behavioral change that can vastly improve both short- and long-term results.
Marcus Buckingham, author of Go Find Your Strengths, urges readers to make the most of their strengths, rather than obsessing over their weaknesses. Despite our natural human tendency to focus on the negative, we can make an effort to override it.
Follow Your Bright Spots
Start by identifying what is working, and do more of it. Clone the behaviors that get optimum results, and set new goals that continue to up the ante.
By doing more of the little things that work, you create better relationships and successful behavioral changes. When you ask, “What’s working, and how can you do more of it?” you enjoy better results in less time.
Start with the Beginning in Mind
Perhaps the famous Stephen Covey maxim, “Begin with the end in mind,” needs to be revised: Start with the beginning and the end in mind.
Both are important. Without a destination goal, it’s harder to stay motivated and on track.
In researching their classic business book Built to Last, Jim Collins and Jerry Porras discovered that solid companies with sustained success had BHAGs: big, hairy, audacious goals.
Goals need to be specific and evoke emotions. Use both your rational and emotional brain when setting goals so they make sense and connect to strong desires.
Unleash the Snowball Effect
As your coach, I give you the tools to change the behavior you wish to change.
You deserve more in your life, and you can start going for it today! I have a few spots available for September coaching.
Call me right now.