Some companies prosper and draw the business world’s attention. They continuously grow, innovate and impress. In contrast, others struggle, never breaking through to reach their desired success. The latter must deal with downsizing, financial shortfalls, market-share losses and tarnished reputations.
The disparities are glaring. While leaders of prosperous companies garner industry admiration, those who head besieged organizations wonder where they went wrong. They search for explanations as to why their operations haven’t fulfilled their potential.
Research in social science and organizational behavior points to a critical quality, one that most directs every company’s future: culture. A strong culture consistently leads to robust performance, while a weak culture suffers ongoing failures.
Leaders who discount the importance of culture are apt to bear predictable consequences. They must define, assess and strengthen their organizational culture to thrive.
Culture is to an organization as personality is to a person. Personality describes how we think, act and respond to the circumstances we face.
Similarly, an organization’s culture determines how people act or work, what they believe or stand for and how they respond to pressures and challenges. Every company, without exception, has a culture.
Leaders unfamiliar with the concept of corporate culture or organizational behavior are out of touch with the daily workings within their walls. They fail to realize that culture drives:
Leadership expert John Coleman describes Six Components of a Great Corporate Culture (Harvard Business Review, May 6, 2013):
A trained observer, like an executive coach, can quickly assess whether one’s culture embodies these characteristics.
A strong culture can increase net income by more than 700% in an 11-year span, according to a 2012 study published in the Interdisciplinary Journal of Contemporary Research in Business. Other research confirms culture as a significant factor in determining success or failure.
Essential Skill Sets
Creating and sustaining a strong group culture is one of the most misunderstood and elusive aspects of leadership in today’s business climate. Some leaders are disinterested in their culture, with no desire to delve into an area that, for them, is mysterious and superfluous. Others recognize culture’s importance but are too intimidated to tackle it. Still others attempt to craft a culture, but their unfamiliarity prevents them from taking prudent steps—and they may even make matters worse.
A strong company culture doesn’t happen in a vacuum. It’s based on constructive relationships and interactions. But humans, by nature, fail to engage each other constructively. Selfish impulses and habits get in the way. Fears, stubborn beliefs, prejudices and pride also inhibit healthy group dynamics.
It takes focused and deliberate leaders to establish, nurture and grow a strong culture. Leadership expert Daniel Coyle identifies three foundational skill sets or proficiencies in The Culture Code (Bantam Books, 2018). The principles are simple, but following them requires wisdom and empathy:
Post Your Purpose
Without a fundamental purpose, organizations cannot steer efforts in any general direction. Employees need a reason to serve, shared goals, a common cause and focus. They need to know what their organization stands for so they can embrace its stance.
Leaders are charged with creating a vision of the company’s future. They’re required to disseminate and promote it so others can fall in line. Purpose or mission statements are noble callings to serve, respond to and meet the public’s needs.
A purpose can tell a story, hinge on a legacy or chase a dream. Each unites people as they endeavor to achieve something together. Culture is enhanced by accomplishing something that’s possible only when everyone shares the same purpose.
Effective leaders know that hitting people over the head with mission statements causes more harm than good. People respond best to small, frequent, unobtrusive reminders of their purpose. Offer frequent encouragement and feedback.
Leaders can work with a qualified executive coach to hone the following vital skills:
Train to Trust
A strong culture depends on an environment of trust, where people can count on each other, take risks together and benefit from the resulting successes. Leaders who inspire authenticity entice people to step out of their comfort zones and enjoy the spirit of cooperation.
Leaders enhance trust when they’re transparent and humble. Display humility by expressing a need for help. People are drawn to leaders who are willing to exhibit fallibility. Admitting weaknesses and setting aside insecurities reveal a real person who can be trusted.
Trust builds teamwork, which inspires cooperation and a vital interconnectedness. Trust is founded on relationships—and the stronger the relationships, the healthier the culture. Once again, leaders can benefit from the assistance of an experienced executive coach to optimize their people skills and relational intelligence.
Great leaders are comfortable dealing with subordinates when problems arise. They approach difficult situations and challenging employees face to face, with care and honor. They’re firm but fair. Trusted leaders prioritize relationships and make sure employees feel appreciated.
Leaders gain employees’ trust through active listening. When you thoughtfully address people’s situations and allow them to speak freely, you cultivate greater trust.
Giving honest feedback to employees further raises the trust bar. Be candid, sincere and helpful. As Coyle suggests, provide “targeted” or specific feedback. People want to contribute the best they have to offer and be valued resources. They need detailed critiques and a chance to earn your approval. Avoid judgmental comments so you can nurture their self-esteem.
High self-esteem allows employees to show initiative and avoid the need for continuous oversight. The best cultures feature self-directed teams whose leaders interject only when necessary. Employees become more invested and engaged in their work, which makes for a strong culture.
All humans want to feel safe. They need to feel they belong, are cared for and valued at work. Leaders who provide purpose and a trusting environment are in the best position to offer a sense of safety.
People feel safe when they can trust their relationships without concerns over politics, personalities and resentments. They want to know their relationships will last and grow stronger. Employees who feel safe invest in the team dynamic and perform better.
Leaders build a strong culture when they emphasize relationships and set an example. Show interest in your people, and emphasize that everything done within your organization is built on relationships.
Leaders who foster a sense of belonging build strong cultures. Coyle provides the following helpful strategies:
As a trained observer, and a qualified executive coach, I can assess whether one’s culture embodies components of a great corporate culture.
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